"An earnest yet unsettling account of frontline emergency healthcare in the US today from the point of view of one long-term participant, a nurse practitioner. Honesty and agony jump off the page, as the author closely chronicles the transformation of healthcare from a helping profession, to just one more profit-driven business. The evidence: the telltale record of a healthcare professional's experience working in a pressured environment, where, increasingly, patients have unreasonable expectationsencapsulated in the phrase 'exaggerated unrealistic emotional expectations.' The Customer is NEVER Right is a testament of one man's struggle to maintain his integrity and his job, and ultimately, failing, at least in terms of the job. A great deal of effort, thought, and emotion was poured into this work, pointing out the serious problems between healthcare administrations and the status of healthcare. This work is a useful contribution to the current healthcare debate going on at many levels in our great country."
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