This Element is an excerpt from Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus (ISBN: 9780137000630) by Michael A. Roberto. Available in print and digital formats.
Promoting constructive dialogue – and keeping it from degenerating into destructive, dysfunctional argument.
In many organizations, debates become dysfunctional before the leader recognizes the warning signs. Diagnosing these situations as they unfold represents a critical leadership capability. How does a leader discern whether a passionate debate among his advisers and subordinates stands on the verge of becoming dysfunctional? Imagine two scenarios....
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