This book was begun 20 years ago, and shaped by interviews with two world-class hoteliers. They are among the finest managers I've ever met. In the intervening years, I've found that their ideas about management and what managers do are fundamental, no matter what your job or industry, and absolutely essential for providing professional customer service. Reading it will be well worth your time.
Much can be done in the conduct of routine work to get the most from project management. This book explains what and how. The "system" is a way of thinking and working that leads to excellence. A common-sense strategy for operational improvement, it requires a little bit of headwork and a lot of discipline, but little actual cost. If you measure…
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