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December 13 , 2009

Successful Business Process Management

What You Need to Know to Get Results


Companies – especially more complex organizations – require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled. Yet it can be difficult to find training on process improvement – and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to: ● Overcome resistance and apathy to standard procedures ● Take a systematic rather than ad hoc approach to process management ● Design key processes and capture them in documented procedures ● Revise existing processes when feasible ● Roll out the changes so people know what to do ● Embed them in the organization for reliable outcomes Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right – neither overly rigid nor under developed – and an outflow of continuous improvements will drive long-term success.

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