Contextual Design: Defining Customer-Centered Systems
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.
"Chance Encounter" is the first chapter in a long series based on the true adventures of Marie, an attractive divorcee in her early forties, who after twenty years of a cold, abusive marriage wants the freedom to experience her life to her fullest and most passionate potential. In "Chance Encounter", Marie gets her first taste of a man in decades…
Contextual Design enables you to + gather detailed data about how people work and use systems + develop a coherent picture of a whole customer population + generate systems designs from a knowledge of customer work + diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
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