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December 30 , 2007

The Challenges of Change

The Impact of Change on Attitude and Human Behavior in the Environment of Repositioning a Service Product


Dr. Peter W. Tischmann, a native of Hannover, Germany, has over 30 years of senior management experience in the luxury hotel industry with an extensive background in repositioning luxury hotels acknowledged for quality and service.
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Amongst his many accomplishments are the re-opening of The St. Regis, a landmark property in New York City, as well as the repositioning of the Ciragan Palace Hotel in Istanbul, Turkey, which under Dr. Tischmann’s tenure reached the # 14 position amongst the 100 world’s best hotels as listed by Institutional Investor.

His commitment to quality and service, combined with a strong visionary leadership have earned him numerous international recognitions, amongst others the prestigious “Award for Excellence” from Leader’s magazine.

With the undertake of one of his recent assignments at the Helmsley Park Lane Hotel in New York, known for a strong union environment as well as its illustrious owner, Mrs. Leona M. Helmsley, Dr. Tischmann has added new perspectives to his vast experience in managing a change process.

Caring about people and the development of future, young hoteliers, is one of Dr. Tischmann’s priorities and has led him to lecture on this subject in universities and business schools in Europe and in the United States.

The attached manuscript about the Challenges of Change describes the impact of such change on the attitude and human behavior of the people affected by such change. It combines many years of real life experience with thorough research in pursuit of his objective to publish an outstanding book on this subject.

In an attempt to make the reading of a comprehensive subject such as the process of change easy to understand, Dr. Tischmann has developed a new interesting format to his book, which makes it unique amongst the many business books available today.
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