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March 10 , 2011

Textbook of Urgent Care Management

Chapter 41, Measuring and Improving Patient Satisfaction


The Textbook of Urgent Care Management is now offering individual chapters for sale through Amazon. The full book, available at, provides an expert business consulting guide to potential or existing urgent care clinic owners, managers & operators as well as investors. Learn how to more effectively run your immediate care or walk-in center as well as start incorporating urgent care services into your existing primary care practice. The chapters cover valuable information from industry experts on how to start, manage, and even sell your urgent care center. For links to chapters 2-47, search “Textbook of Urgent Care Management” on Amazon. Chapter 41 includes: The Value of Patient-Satisfaction Surveys Structure and Purpose of Patient-Satisfaction Surveys - Early Surveys - Recent Surveys - Ongoing Survey Demands Patient Satisfaction Survey Data Basics - Volume - Questionnaires - Analysis Improving Patient Satisfaction - Improving Medical Treatment Areas and the Patient Physical Experience - Improving Medical Care Areas and the Patient Emotional Experience - Positive Staff Members: A Primary Factor in a Positive Experience Maintaining Patient Satisfaction Conclusion Key Points
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