This book helps leaders create a common language and understanding around issues of trust that show up in the organizational environment. It's important for leaders to be clear on how they are experiencing a situation that's causing a lack of trust before they initiate discussions on trust itself. Leaders need to be grounded in the observable actions or behaviors that are affecting their willingness to interact. To identify these behaviors, this book looks at interpersonal trust through factors of perceived trustworthiness, or dimensions of trust. By developing both your awareness of the causes of trust problems and your skill in engaging in focused trust conversations, you can help create clearer accountability with others, reduce discomfort for you and your team, and advance your own leadership effectiveness.
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