Claire Taylor is twenty eight, honest, hardworking and a loyal friend. That is to say she was, until her life cracked down the centre and fell apart. Claire is adrift from her closest friend, barely earning enough money to put fuel in her car, living back with her parents and still struggling to get over her grandmother's death.
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Claire knocks on the door of Chantal Naylor and is about to ask the wealthy English new mother of twins if she would like to save money on her electricity. However, Mrs Naylor speaks first and orders Claire to come inside. It seems Mrs Naylor has mistaken Claire for Anna, a woman due at the Naylor's Sydney mansion to interview for a temporary nanny role. Claire takes this twist of fate as a sign and after some deliberation, decides to ride it out.
Claire bonds easily with the babies in the weeks that follow but is unable to break the ice with Mrs Naylor or remember to answer to her new assumed name. The Naylor’s ask Claire to accompany them to Europe where the twins will be formally introduced to family and friends and Christened. Claire is delighted and agrees without hesitation.
What unfolds in those seven weeks in Europe leads Claire to replace ghosts from her past with some unusual friends, a Spanish lover named Eduardo and a thicker skin than she ever thought she'd need. She returns to Sydney determined to steer clear of other people’s drama, find work she loves and finally uncover her potential.
Soon after arriving home, Claire accepts a temporary assignment as office assistant for fifty-something Tony Novak, a renowned Sydney private investigator. Tony's life and business have reached a crossroads and before Claire’s contract is up, he decides she is a keeper. After playing a part in Eduardo's surprise visit to Sydney, Tony offers Claire a cadetship as a junior investigator upon her return from her and Eduardo's (now shortened) holiday to the USA. Claire's first mini assignment for Novak & Sons is a meet and greet with a possible new client in Los Angeles.
Claire is packed and set to depart Sydney for the second time in a year and head into a future that really does look promising.