SERVICE is SURVIVAL. We're all competing for customers. If you don't provide good service to them, they'll go somewhere else. Laura Stack, who has run a successful speaking and training business for nearly 20 years, will teach you how to get new customers and keep the ones you have by practicing the four things all customers want you to do:
1. Understand Their Expectations 2. Maintain Enthusiasm 3. Create Special Relationships 4. Watch Your Language
When the quality and consistency of service go up, costs go down, so you'll see higher profit and sustained growth. Good, reliable customer service breeds loyalty and builds trust, which is vital to retain customers. New and existing customers are your company's biggest asset. Clearly, implementing the Customer Bill of Rights in your organization makes good business sense.
Burning the midnight oil is harmful to employees and employers. But deadlines loom, e-mail piles up, and your star employee has put in another thirteen-hour day. How can leaders keep key people producing at high levels but not leave the organization from overwork and stress? Laura Stack will explain how to: • Articulate the long and short-term…
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