Based on extensive research, this lays out the thinking of the most successful Customer Knowledge knowledge experts, those who are adept at continually innovating and seeing opportunities.
This is the first place to go for Customer Knowledge innovation - INCLUDED are numerous real-world Customer Knowledge blueprints, presentations and templates ready for you to access and use.
Also, if you are looking for answers to one or more of these questions then THIS is the title for you:
What is needed to build a custom knowledge management platform? What are good ways to cold call a customer to get knowledge about his problem? Customer Development: What are ways to prove validation to someone without giving away company knowledge? What is the cost and time span for developing and customizing a knowledge sharing platform aimed for about 1000 users with a simple interface and mainly using available free portal platforms? What are good examples of Knowledge Base software (for customer support)? What are good examples of knowledge bases for customers? What is the best software to maintain knowledge base for a multi customer contact center? What is a good knowledge base system, both for customers and internal users? ...and much more…