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April 03 , 2009

Implementing Service Quality based on ISO/IEC 20000

A Management Guide


Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.

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Date release: October 25, 2012

Nonfiction, Computers
Implementing, Service, Quality, based, ISO/IEC, 20000, Michael, Kunas, download, ePub, Amazon Kindle

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