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September 07 , 2007

The Art of Miscommunication: Announcers and Help Desks


We communicate 24 / 7 from the moment we are born until the moment we die. Everything we say or do is an act of communication. After breathing, communication is the single thing we do most. So we really should be pretty good at it.

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Maybe that’s why it can be so funny when it goes wrong.

Or when it gives a very different message than the one you were expecting - either deliberately or accidentally.

“The Art of Miscommunication - Announcers and Help Desks” is a collection of some of the very funniest emails that the author has received since he started to retain them at the turn of the century. This grouping involves announcers, bulletin writers, customer service, some from the eternally patient Help Desk staff and one or two random ones just for fun. Most are true and all made him laugh out loud - an experience he would especially like to share with you.

The book is deliberately less than 40 pages long so it can be absorbed while you take a short trip, a break, a commute, a meal or a drink. And all for less than the cost of a coffee.

Warning: If you are sensitive, suffer from Political Correctness, or are someone who is unable to laugh at either yourself or outrageous comments, please do not read this book. You are unlikely to enjoy it.

Everyone else - fill your boots and don’t forget to laugh. It’s good for you.

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