ISO/IEC 20000: An Introduction to the global standard for service management
Employing an IT Service Management System (ITSMS) will enable your organisation to identify how to enhance the quality of service you deliver to your customers. The standard for an ITSMS is ISO/IEC 20000. This pocket guide offers an overview of the purpose of the Standard and shows how it can be used.
The legend of the Lost Lemon Mine is one of the most enduring unsolved mysteries of the Canadian West. In 1870, so the story goes, two prospectors named Lemon and Blackjack found gold in the rugged mountains of southwestern Alberta or southeastern British Columbia. Shortly after, Blackjack died at Lemon`s hand. The distraught Lemon left the scene…
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