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November 30 , 2007

Textbook of Social Administration

The Consumer-Centered Approach


A hands-on guide to making human services work

Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients.

How does a social administrator structure an organization so that consumers achieve desired benefits and the work still gets done in an efficient manner? This hands-on, practical guide shows how, demonstrating both the basic principles of consumer/client-centered management through a micro-skills approach and effective personnel management that produces satisfied workers-and consumers. Textbook of Social Administration demystifies human services management with a simple but powerful approach that is both passionate and informed.

Textbook of Social Administration includes:
  • frameworks for organizing social administration skills
  • strategies for initiating change through persuasion
  • principles of consumer-centered management
  • the elements of the social program analytic framework
  • framework requirements for goals, objectives, and expectations
  • helping behaviors
  • examples of program elements that enhance consumer benefits
  • applying the wrap-around approach to school-based mental health services
  • managing information
  • selecting and measuring performance indicators
  • personnel management
  • fiscal management
  • the inverted hierarchy
  • and much more

Textbook of Social Administration is essential as a classroom resource for social work students interested in administration and as a professional resource for administrators in social service agencies.
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