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February 23 , 2010

ITIL and Organizational Change


In ITIL® and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. She examines ways to clear the many hurdles that can obstruct progress and investigates how to improve acceptance of change in the workplace.

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The bear took a couple of steps away from the twitching remains of the body and dug its claws into the dirt as it loped toward me. I knew I should turn and try to run for my life as fast as I could, but I was paralyzed. The animal halted a few feet away. I could smell and see the fresh blood dripping from its sharp canines in its slightly open…

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