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December 25 , 2010

How to Design a Great Customer Experience


How do you design a great customer experience?In this brief eBook, New York Times bestselling author Fred Wiersema advises that you start by asking yourself a series of questions:Can your customers find you?Is your first impression memorable?Do you get in the way when people are buying?Are you sending unintended messages?Are your products intuitive?Do you show your customers a united front?

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