A must read for any sourcing professional. The free e-book describes the next generation SLA - the Service Value Agreement (SVA) . A SVA is a commercially oriented agreement between IT and the Business or Business Unit for services aligned to support key business outcomes. SVA are more highly correlated with business success than the traditional SLA.
Politics abound and Jacoby, like his fellow soldiers, is no stranger to intrigue when it concerns war and the crown. Always on guard, he's shocked when a certain man prepositions him. Nothing this man does is without reason, and finding himself on the receiving end of the affections, Jacoby wonders what his new... lover wants in return.
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