This book combines over 20 years of front-line crisis prevention and intervention experience and lessons learned, into 80+ easy to understand and easy to implement verbal de-escalation techniques. These techniques are designed to help you calm challenging or aggressive individuals, safely and professionally. Perfect for teachers, mental health workers, at-risk youth workers, corrections, security, law enforcement officers, human resources and parents, this book should not be missed.
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Readers will learn to:
• Control Your Own Responses and Avoid Taking Things Personally
• Empower And Influence Others To Make Positive Decisions During Crisis
• Build Relationships and Rapport With Persons in Crisis
• Calm the Most Difficult and Stressful Situations with Your Words
After speaking, presenting, and training thousands of people around the United States to better manage hostile and/or aggressive persons, author and CEO of Crisis Consultant Group, LLC, Brendan King thought it was time to take some of his most unique learning experiences and put them to paper. Please allow these valuable lessons to help you navigate your way through crisis situations you may encounter on the job, on the streets, and even in your personal life.